If a product purchased from an EBD Stores affiliated website arrives to you damaged in any way, please contact the respective website directly within two (2) business days after product arrival to report damage. If warranty support is required, we will contact the respective manufacturer on your behalf to request a warranty claim / RMA#. Customer will be responsible for all shipping costs.
Orders received by customers residing outside the contiguous USA will be subject to additional shipping and handling cost. This additional cost will be calculated after checkout and customer notified via email within two business days.
All product returns must be approved. We will not accept product returns without prior authorization. All returned items, except for warranty claims, are subject to a 25% restocking fee. No returns on specialty (non-stock) items, except in cases of damaged merchandise.
Please inspect your order when it arrives for damage and verify your order is complete. We do not offer free exchanges or returns for damaged or incorrect merchandise received if reported to us more than five (5) business days after original delivery date.
For items originally purchased with free shipping, in the event of an exchange buyer is responsible for all original shipping regardless of when the exchange is actually requested. Shipping cost is not refundable.
All returned items must be received in their original packaging, unopened, and unused condition. If a returned item appears to have been opened, appears used, and/or appears damaged in any way a refund / store credit will not be issued.
By purchasing products from an EBD Stores affiliated website, you are agreeing to the terms and conditions outlined above. If you have any questions or concerns regarding our sales policy, please contact us before purchase.